Privacy Policy
Last updated: 25 June 2026
A plain-English explanation of how Compuloop collects, protects and uses information across our website, enquiries, support work and business technology services.
Plain English
These pages are written to be useful for customers, suppliers and website visitors, not buried in confusing legal language.
Privacy Aware
We disclose analytics, form metadata, IP/security logs and support information in a sensible, non-creepy way.
Business Ready
The wording reflects how Compuloop actually operates across IT support, cloud, cybersecurity, hosting and remote support.
Who this policy applies to
This Privacy Policy explains how Compuloop collects, uses, stores and protects personal information when people visit our website, contact us, request support, buy a product or service, or work with us as a customer, supplier or business contact.
Compuloop provides business technology services including managed IT support, Microsoft 365 support, cybersecurity, cloud hosting, remote support, service-area support and industry-focused IT services.
Information we may collect
We only aim to collect information that is reasonably useful for providing services, responding to enquiries, keeping systems secure and improving the website.
- Contact details such as name, email address, phone number, business name and job title.
- Enquiry details such as the service you are interested in, your message, support request, booking details or product order details.
- Technical information such as IP address, browser type, device type, approximate location, referral source, pages visited and form submission metadata.
- Service information such as Microsoft 365 tenant details, device information, network details, logs, screenshots, tickets or diagnostic notes where needed to provide support.
- Billing and transaction information needed to process orders, invoices, refunds and account records.
Website analytics, tracking and IP information
We use analytics and security tools in a measured way. These tools help us understand what pages are useful, where enquiries come from, whether advertising is working, and whether the website is being abused by spam, bots or malicious traffic.
- Google Analytics 4 and Google Tag Manager may record events such as page views, phone clicks, email clicks, form submissions, booking clicks and remote-support clicks. GA4 does not give us a raw list of visitor IP addresses.
- Cloudflare, hosting logs and security tools may process IP addresses, request logs and security signals to protect the website, block spam, investigate abuse and keep services reliable.
- Contact forms may include admin-only metadata such as page URL, page title, form source, service interest and submitter technical details. We use this to understand the enquiry and reduce spam, not to stalk visitors.
We do not use hidden fingerprinting to identify named individuals without a proper reason. We also do not sell visitor tracking data.
How we use personal information
We may use personal information to:
- respond to enquiries, support requests and bookings;
- deliver IT services, remote support, cybersecurity, Microsoft 365 support, hosting and related technology services;
- prepare quotes, proposals, invoices and account records;
- improve our website, services, reporting and customer experience;
- measure marketing performance and lead source attribution;
- protect our website, customers, systems and staff from spam, fraud, security incidents and misuse;
- meet legal, tax, accounting, insurance and compliance obligations.
When we share information
We do not sell personal information. We may share limited information with trusted providers where it is needed to operate the business or deliver services.
- Cloud, hosting, email, analytics, payment, ticketing and security providers.
- Technology vendors or distributors where needed for licensing, support, warranty or service delivery.
- Professional advisers such as accountants, legal advisers, insurers or auditors.
- Government, regulatory or law-enforcement bodies where required by law.
Where a third-party provider is involved, we aim to limit the information shared to what is necessary for the task.
Overseas services and cloud platforms
Some systems used by Compuloop or our customers may store or process information outside Australia. This may include cloud, analytics, support, email, hosting, security or vendor platforms. We choose reputable providers and use sensible access controls, but cloud services can involve international processing depending on the provider, configuration and service location.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security controls may include access controls, MFA, encrypted services, secure backups, audit logs, staff access limits and vendor security controls.
We keep information only for as long as it is needed for the purpose it was collected, for business records, support history, legal obligations, security evidence or dispute handling. When information is no longer required, we take reasonable steps to delete, de-identify or securely archive it.
Access, correction and complaints
You can ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If you have a privacy concern, contact us first so we can review it properly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. Information is available at oaic.gov.au.
Marketing communications
We may send service updates, business technology information or marketing material to existing customers and people who have contacted us. You can opt out of marketing communications at any time. Important service, billing, security or support messages may still be sent where necessary.
Contact us
For privacy questions, access requests or correction requests, contact Compuloop at sales@compuloop.com.au or call 1300 007 613.
Questions about this page?
Compuloop keeps these pages practical and current. If something is unclear, contact us and we will help.