Terms and Conditions

These Terms and Conditions apply when you use the Compuloop website, request information, buy products, book support or engage Compuloop for business technology services. They work alongside any quote, proposal, managed services agreement, statement of work, licence terms, hosting terms or support agreement that applies to a specific service.

If a specific written agreement conflicts with these general website terms, the more specific agreement applies to that service to the extent of the conflict.

Authority to request work. You confirm that any person who requests work, approves a quote, provides access, accepts remote support or instructs Compuloop to make changes has authority to act for the customer. Compuloop may rely on instructions from nominated contacts, directors, managers, account administrators or people who reasonably appear to have authority.

Service estimates and dependencies. Timeframes, delivery dates, recovery estimates, migration estimates, security remediation estimates and project milestones are estimates unless expressly stated otherwise in writing. Delivery may depend on customer responses, vendor approvals, licence availability, internet services, DNS propagation, third-party support queues, hardware supply, existing system condition and other matters outside Compuloop’s reasonable control.

No legal, accounting or insurance advice. Compuloop may discuss technology risk, cyber controls, backup posture, audit evidence, licensing, records and security frameworks. That information is practical technology guidance only. Customers should obtain their own legal, accounting, insurance, regulatory or compliance advice where needed.

Cybersecurity limitations. Cybersecurity work reduces risk; it does not eliminate risk. Threat actors, user behaviour, vendor vulnerabilities, credential compromise, unsupported systems, delayed patching, weak customer procedures, third-party outages and unknown historic compromise can still cause incidents. Compuloop is not an insurer of customer systems, data or revenue.

Backups and recovery. Unless a written agreement states otherwise, customers remain responsible for deciding what data must be backed up, how long backups must be retained, what recovery time is acceptable and whether backup restoration testing is required. Backup success messages do not guarantee that every file, application, database, permission, mailbox or system state can be restored in every scenario.

Customer data and credentials. Customers should not send passwords, MFA codes, recovery keys, API keys or sensitive information through insecure channels unless requested through an approved support process. If credentials are shared with Compuloop, customers remain responsible for changing, rotating or revoking them when access is no longer needed.

Emergency and after-hours work. Urgent, emergency, after-hours, weekend, public-holiday or priority work may attract higher rates, minimum charges or upfront payment requirements. We may decline urgent work where we do not have enough information, authority, access, payment approval or technical basis to proceed safely.

Cancellation, delay and suspension. Compuloop may pause, reschedule or suspend work where invoices are overdue, access is unavailable, required information is missing, customer instructions are unsafe, a third-party service is unavailable, or continuing would create an unreasonable security, legal or operational risk.

Debt recovery and chargebacks. Customers must not initiate a payment dispute or chargeback for properly authorised work without first giving Compuloop a reasonable opportunity to review and resolve the issue. Where legally recoverable, the customer may be responsible for reasonable debt recovery, legal, administrative or payment reversal costs caused by non-payment or improper chargeback activity.

Confidentiality. Each party may receive confidential business, technical, security, pricing or operational information. The receiving party must use reasonable care to protect that information and must not disclose it except where needed to perform services, operate the business, use professional advisers, comply with law or enforce rights.

Force majeure. Compuloop is not responsible for delay or failure caused by events outside our reasonable control, including internet outages, power issues, vendor outages, cyber incidents, supply-chain delays, natural disasters, industrial action, government action, public health restrictions or failures of third-party platforms.

Severability. If any part of these terms is unlawful, void or unenforceable, that part is read down or severed to the extent required, and the remaining terms continue to apply.