Terms and Conditions
Remote Support Payment Authorisation
Remote IT support is billed at $250.00 AUD ex GST per hour and charged in hourly increments. The first hour must be paid before remote support work begins.
If work continues beyond the first hour, additional time is billed at $250.00 AUD ex GST per hour. By submitting a remote support request and paying through Stripe, you authorise Compuloop to invoice and charge the Stripe payment method you provide for additional hourly time used after the first prepaid hour. Prices are charged in AUD; Stripe or your card issuer may convert the charge to your card currency where applicable.
Remote support is provided on a best-efforts basis. A result or fix is not guaranteed where the issue is caused by third-party systems, unsupported hardware or software, internet connectivity, customer-provided access limitations, vendor outages, licensing restrictions, malware, data corruption, or other factors outside Compuloop’s control.
Refunds are only provided where Compuloop is at fault, including where Compuloop accepts and charges for a remote support request but is unable to attempt the work due to a Compuloop-side failure.
You must remain available during the remote session and provide accurate information, device access, passwords, multi-factor authentication approvals, and any other reasonable assistance required to perform the work.
By accepting these terms, you consent to Compuloop remotely accessing your device for the purpose of diagnosing and attempting to resolve the issue you submit.