How We Work

Managed IT Support Packages

Needs Assessment

We look at your users, devices, Microsoft 365, security, backups and day-to-day support pain points so the package fits how your team actually works.

Clean onboarding

We document the environment, clean up access, set expectations with staff and move support across without turning the first month into a drama.

Sharper systems

Microsoft 365, endpoint care, backups, patching and security settings are reviewed so common problems are reduced before they become tickets.

Useful reporting

You get plain-English updates on support, risk, devices and improvement work, so management can see where the IT money is going.

Managed IT Support Pricing for Australian Businesses

Clear monthly support packages for growing teams that want Microsoft 365 help, device support, cybersecurity basics and predictable IT costs. Prices exclude GST and start from a minimum of 10 seats.

Starter

$119per seat / month ex GST

Best for small teams that need a reliable helpdesk, account care and essential device support.

  • Phone and chat support allowance
  • Microsoft 365 account help
  • Device and patching basics
  • Daily backup checks
  • Quarterly IT summary
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Professional

$189per seat / month ex GST

The practical everyday plan for teams that want faster support, stronger security and cleaner Microsoft 365 management.

  • Unlimited phone and chat support
  • Quarterly onsite visit
  • Phishing and security awareness
  • Password manager and web filtering
  • Microsoft 365 and endpoint cleanup
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Enterprise

$249per seat / month ex GST

For businesses that need priority support, after-hours help, stronger reporting and a more hands-on IT partner.

  • 24/7 support coverage
  • Onsite support as needed
  • Emergency after-hours included
  • Dedicated account manager
  • Advanced monitoring and reporting
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Not sure which plan fits? Most businesses choose Professional because it balances support speed, Microsoft 365 care and security controls without overcomplicating the monthly spend.

A Straightforward Onboarding Process That Reduces Risk

Good managed IT support starts before the first ticket. We clean up the basics, document the environment and give staff a clear way to ask for help.

1. Discover

We review users, devices, Microsoft 365, email security, backups, internet, Wi-Fi and the support problems that keep coming back.

2. Stabilise

We fix the obvious weak points first: admin access, stale accounts, missing MFA, unreliable backups, unsupported devices and unclear ownership.

3. Migrate support

Your team gets clear support channels, escalation rules and expectations. We avoid messy handovers and keep the language plain.

4. Improve

After the basics are steady, we work through useful improvements: better reporting, safer workflows, cleaner Microsoft 365 and practical security controls.

Tools, Security and Support That Work Together

The best IT support package is not just a helpdesk number. It connects the tools your business already relies on with the security and backup checks that keep work moving.

Microsoft 365 and Teams

Mailbox access, Teams, SharePoint, OneDrive, licensing, MFA, permissions and account cleanup for everyday staff productivity.

Endpoint and patching

Device health, updates, malware protection and practical monitoring so small problems are caught earlier.

Cybersecurity basics

Email security, MFA, web filtering, password management, phishing awareness and backup checks without drowning the business in jargon.

Backup and recovery

Daily verification, restore planning and clear advice on what can be recovered if something goes wrong.

Network and Wi-Fi support

Business internet, firewall, VPN, UniFi and network troubleshooting for offices that need stable connectivity.

Plain-English reporting

Monthly or quarterly reporting that explains risk, ticket trends and recommended improvements in business language.

Not sure which package it right for your business?

Talk to Compuloop about the everyday technology problems that slow staff down: Microsoft 365, cybersecurity, backups, hosting, remote access and business IT support.

Call 1300 007 613
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Questions Businesses Usually Ask Before Choosing an IT Support Package

The listed pricing gives you a clear starting point for monthly support. Final scope depends on user count, devices, locations, servers, security requirements and any special business systems.

Per-seat pricing makes budgeting easier because support, Microsoft 365 care, device management and security work usually scale with the number of people using the systems.

Yes. We can review the current setup, confirm admin access, document the environment and move support across in stages so staff still know where to go for help.

Yes. Microsoft 365 support is a core part of the packages, including Outlook, Teams, SharePoint, OneDrive, account access, MFA, permissions and licensing guidance.

Every plan includes practical security basics. Higher plans add stronger checks such as phishing training, web filtering, password management, vulnerability checks and more hands-on reporting.

Yes, where the issue needs hands-on work. Many business IT problems can be handled remotely, but onsite visits are available depending on the package and the nature of the problem.

Managed IT Support Packages for Australian Businesses